Return Policy & Cancellations:
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Membership Cancellations
Annual Memberships :
-Non-refundable after 7 days
-May cancel anytime
-Benefits remain active until end of billing term
-No prorated refunds after services are used
Monthly Memberships :
-6-month minimum commitment
-Early cancellation fee = remaining balance of 3 months OR $75 (whichever is lower)
-After 6 months → cancel anytime
*Benefits pause immediately at cancellation
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Broken/Damaged Frame & Lenses:
14 Day 1 Time Full Replacement or Exchange :
1.Contact Us with your Order Details.
2.Receive a return-Box for replacement or exchange to be sent to us.
3.We will process new request upon receiving your item for replacement or exchange.
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Prescription Changes:
1.We offer remakes on your Lenses for Prescription changes made by a Physician within 30-days at no additional charge to you. *You must have proof of Valid Updated Prescription and follow the return process below. Items must be undamaged.
1.Contact Us with your Order Details.
2.Receive a return-box for replacement or exchange to be sent back to us.
3.We will process new request upon receiving your item for replacement or exchange.
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No Refunds
We Offer NO REFUNDS.
1.Replacements or Exchanges Only.