Return Policy & Cancellations:

  • Membership Cancellations

    Annual Memberships :

    -Non-refundable after 7 days

    -May cancel anytime

    -Benefits remain active until end of billing term

    -No prorated refunds after services are used

    Monthly Memberships :

    -6-month minimum commitment

    -Early cancellation fee = remaining balance of 3 months OR $75 (whichever is lower)

    -After 6 months → cancel anytime

    *Benefits pause immediately at cancellation

  • Broken/Damaged Frame & Lenses:

    14 Day 1 Time Full Replacement or Exchange :

    1.Contact Us with your Order Details.

    2.Receive a return-Box for replacement or exchange to be sent to us.

    3.We will process new request upon receiving your item for replacement or exchange.

  • Prescription Changes:

    1.We offer remakes on your Lenses for Prescription changes made by a Physician within 30-days at no additional charge to you. *You must have proof of Valid Updated Prescription and follow the return process below. Items must be undamaged.

    1.Contact Us with your Order Details.

    2.Receive a return-box for replacement or exchange to be sent back to us.

    3.We will process new request upon receiving your item for replacement or exchange.

  • No Refunds

    We Offer NO REFUNDS.

    1.Replacements or Exchanges Only.